Last updated: [Date]
Welcome to Zohima. These Terms and Conditions govern your access to and use of our website and services. By accessing our website or purchasing from our store, you agree to comply with these Terms.
Please read them carefully before using our website.
1. Business Information
Zohima is an online store offering lifestyle products and accessories designed to improve everyday life.
For any questions regarding our services or products, you can contact us at:
Email: contacto@zohima.com
Additional business information may be provided where legally required.
2. Use of Our Website
By using this website, you agree to use it only for lawful purposes and in accordance with these Terms and Conditions.
You agree not to:
• misuse the website or attempt unauthorized access
• engage in fraudulent activities
• interfere with the operation or security of the website
Any violation of these rules may result in restricted access to our services.
3. Product Information
We strive to ensure that all product descriptions, images, and details on our website are accurate.
However, minor differences may occur due to:
• lighting conditions in product photography
• screen settings or device displays
• manufacturing variations
Such differences do not constitute product defects.
4. Pricing
All prices displayed on our website are shown in the applicable currency and include applicable taxes unless otherwise indicated.
We reserve the right to:
• update or modify product prices at any time
• correct pricing errors if they occur
Price changes will not affect orders that have already been confirmed.
5. Orders
An order is considered confirmed once payment has been successfully processed and you have received an order confirmation email.
We reserve the right to cancel or refuse orders in situations such as:
• suspected fraudulent activity
• pricing or product information errors
• product availability issues
If an order is canceled after payment, a full refund will be issued.
6. Shipping
Delivery times may vary depending on the shipping destination and selected shipping method.
Estimated delivery times provided during checkout are indicative and may be affected by:
• customs procedures
• public holidays
• logistics or carrier delays
For detailed information, please consult our Shipping Policy.
7. Right of Withdrawal (EU Customers)
In accordance with European consumer protection laws, customers located within the European Union have the right to withdraw from their purchase within 14 days of receiving the product, without providing a reason.
To exercise this right, customers must notify us within the withdrawal period.
Further details regarding eligibility, return procedures, and refund conditions can be found in our Return & Refund Policy.
8. Returns & Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Please refer to the dedicated policy page for full information regarding:
• return eligibility
• refund conditions
• return procedures
9. Privacy & Data Protection
We respect your privacy and are committed to protecting your personal data.
Information regarding how we collect, process, and protect personal data is explained in our Privacy Policy, in accordance with applicable data protection regulations such as the General Data Protection Regulation (GDPR).
10. Intellectual Property
All content on this website, including but not limited to:
• text
• images
• logos
• graphics
• design elements
is the property of Zohima and may not be reproduced, distributed, or used without prior written permission.
11. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the European Union and relevant national regulations, including consumer protection rules applicable in Belgium where relevant.
12. Online Dispute Resolution (EU)
Consumers within the European Union may use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes:
13. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Any changes will be published on this page with the updated “Last updated” date.
Continued use of the website after such changes constitutes acceptance of the updated Terms.
14. Contact
If you have any questions regarding these Terms and Conditions, you may contact us at:
Email: contacto@zohima.com