Privacy Policy

This Privacy Policy explains how Zohima collects, uses, protects, and manages personal information when visitors browse our online store, place an order, or contact our support team.

Last updated: October 8, 2026

At Zohima, we respect your privacy and aim to handle personal information in a clear, responsible, and secure way. This page helps visitors understand what information may be collected, why it may be used, and how customers can contact us with privacy-related questions.

Who We Are and Data Controller

Zohima operates the online store available at zohima.com and is responsible for the processing of personal information collected through this website in accordance with applicable data protection laws.

If you have any questions about how your personal information is handled, you can contact us at support@zohima.com.

Personal Data We Collect

When you interact with Zohima, we may collect personal information that you provide directly to us, including your name, billing and shipping address, email address, telephone number, account information, order details, and information you send when contacting customer support.

We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, approximate location based on your IP address, and information collected through cookies or similar technologies.

Payment information is processed securely by our payment service providers. Zohima does not store complete payment card details on its own servers.

Legal Bases for Processing Personal Data

We process personal information only when we have a valid legal basis to do so. Depending on the situation, this may include processing that is necessary to perform a contract with you, such as processing and delivering your order; complying with legal obligations; pursuing our legitimate interests in operating, securing, and improving our store; or obtaining your consent where required.

Where processing is based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

How We Use Personal Information

We may use personal information to process and fulfil orders, arrange shipping and delivery, manage payments and refunds, provide customer support, communicate important information about purchases, maintain customer accounts, prevent fraud and misuse, and operate and improve the Zohima website.

We may also use information to understand how visitors interact with our website, improve website performance and usability, troubleshoot technical issues, maintain security, and comply with applicable legal and regulatory obligations.

Where permitted by law or where you have provided consent, we may use your contact information to send marketing communications, promotions, product updates, or other information that may be of interest to you. You may unsubscribe from marketing communications at any time.

Sharing Personal Information

We may share personal information with trusted service providers that help us operate our online store and provide our services, such as payment processors, hosting providers, shipping and logistics partners, analytics providers, customer support tools, and other technical service providers.

These service providers may process personal information only as necessary to perform their services for us and in accordance with applicable data protection requirements. We may also disclose personal information where required by law, to protect our rights or the rights of others, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

International Data Transfers

Some of our service providers may process personal information in countries outside the European Economic Area (EEA). Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable data protection laws.

Where required, these safeguards may include European Commission adequacy decisions, Standard Contractual Clauses approved by the European Commission, or other lawful transfer mechanisms designed to protect personal information when it is transferred internationally.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure website connections, access controls, account security measures, regular software updates, security monitoring, and the use of trusted service providers. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Cookies and Website Tools

Our website may use cookies and similar technologies to support important website functions, remember preferences, improve performance, and understand visitor activity. You can read more about this on our Cookie Policy page.

Where required by applicable law, non-essential cookies, including analytics, advertising, or personalization technologies, will only be used after you have provided consent. You can manage or withdraw your cookie preferences at any time through the available cookie settings. For more information about the cookies used on our website, please see our Cookie Policy.

Children’s Privacy

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian authorization is required by applicable law. Where we rely on consent to process a child’s personal information, we will obtain parental or guardian authorization where required.

If you believe that a child has provided personal information to us without the authorization required by applicable law, please contact us at support@zohima.com so that we can review the situation and, where appropriate, delete the information.

Data Protection and Customer Rights

Depending on applicable data protection laws, you may have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, or request restriction of certain processing activities.

You may also have the right to object to certain processing, request the portability of personal information you have provided to us, and withdraw your consent at any time where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe that your personal information has been processed in violation of applicable data protection law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it is processed, and applicable legal requirements. When personal information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or applicable legal requirements. When we make changes, we will update the “Last updated” date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect personal information.

Contact Us

If you have questions about this Privacy Policy or how Zohima handles personal information, you can contact us at:

support@zohima.com