Thank you for shopping at Zohima. This page explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Orders are not processed on weekends or public holidays.
Estimated Delivery Times
Delivery times vary depending on the destination country and logistics providers.
Estimated delivery times are as follows:
• United States: 7–15 business days
• Canada: 7–15 business days
• Europe: 7–15 business days
• Latin America: 10–20 business days
• Rest of the world: 10–25 business days
Please note that these delivery times are estimates and not guaranteed.
Delays may occur due to factors outside our control such as:
• customs inspections
• international logistics delays
• weather conditions
• high shipping demand during holidays
Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination.
Any applicable shipping fees will be displayed before completing your purchase.
Tracking Information
All orders include a tracking number.
Once your order has been dispatched, you will receive an email with your tracking link.
Tracking updates may take 2–5 business days to appear in the carrier system.
Delays and Lost Packages
While most orders arrive within the estimated delivery window, occasional delays may occur due to factors outside our control or due to international logistics conditions.
If your order has not arrived after 30 days, please contact our support team so we can assist you.
Email: support@zohima.com
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
Orders shipped to incorrect addresses provided by the customer may not be eligible for replacement or refund.